Privacy
Privacy notice
HS Group Global handles customer data for quoting, scheduling, notifications and service completion support.
What we cover
- What customer data is collected during quote, booking and support
- How booking updates and customer notifications are handled
- How long records are retained and how to request deletion
Last updated: 7 March 2026
Collected data
- Contact details such as name, email address and phone number.
- Move information including addresses, preferred dates, property type, stairs, packing needs and service add-ons.
- Order, payment, customer support and completion records linked to your booking.
Purpose and lawful basis
- We process data to prepare quotes, schedule jobs, collect deposits and deliver the contracted relocation service.
- We also use service records to answer customer support requests, resolve disputes and meet legal, fraud-prevention or accounting duties.
- Where analytics or optional preferences are involved, we rely on consent where required.
Retention and deletion
- Operational records are kept only for as long as needed to provide the service, manage aftercare and satisfy legal retention obligations.
- Support or claims records may be retained longer while a refund, insurance or dispute review remains open.
- You may request deletion when we no longer need the data for contract performance or legal compliance.
Sharing and contact
- We share data only with providers needed for hosting, secure sign-in, payments and essential service communications.
- We do not sell customer personal data and we limit access to staff who need it for service delivery or support.
- For privacy, deletion or data access requests, contact admin@hsgroupglobal.uk
Contact
For privacy, deletion or data access requests, contact: admin@hsgroupglobal.uk
+44 7900 099696
