Help for booking questions and move-day updates.
Start with the common questions. If you still need help, send your order reference and we will follow up on your move directly.
Contact details
Phone · +44 7900 099696
Email · admin@hsgroupglobal.uk
Common questions before booking
Short answers only. If your case is unusual, contact our support team directly.
How is pricing calculated?
By route, move size and timing. Final quote is confirmed before deposit.
What if there are stairs or no lift access?
Add it in quote notes. Access constraints can affect crew plan and pricing.
What about parking and permits?
Customers usually arrange permits. We can advise what to prepare.
Can I reschedule or cancel?
Yes, based on notice and slot availability.
Are items insured?
Insured options are available. Ask for cover details during booking.
What is included in the move?
Loading, transport and unloading. Packing/storage are optional add-ons.
Request an update
Share your order reference and a short summary. Our support team will review the booking and reply with the next step clearly.